Lesson Terms & Cancellation Policy

Last updated: February 2026

These terms outline how I provide lessons and manage bookings, payments, and cancellations. They are designed to keep things clear and fair for both teacher and student.

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1. Booking Lessons

• Lessons are available in person or online via Zoom.

• Bookings are made through my online diary or by direct arrangement.

• Once a lesson time is agreed, that slot is reserved for you.

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2. Payments

• Payment details will be confirmed when booking through the booking system.

• Lessons are normally paid in advance or immediately after the session, depending on prior arrangement.

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3. Cancellations & Missed Lessons

• Please give at least 24 hours’ notice if you need to cancel or reschedule a lesson.

• Cancellations made with less than 24 hours’ notice may be charged at the full lesson rate, unless there are exceptional circumstances.

• If I need to cancel a lesson, as much notice as possible will be given and an alternative time offered.

• No charge is made for lessons cancelled by me.

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4. Online Lessons & Recordings

• Online lessons take place using Zoom or another agreed platform.

• Lessons may occasionally be recorded for review or safeguarding,  with your prior consent.

• Recordings are stored securely and deleted once no longer needed for teaching or safeguarding purposes.

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5. Safeguarding & Privacy

• I hold an up-to-date Enhanced DBS Certificate and adhere to professional safeguarding standards.

• Personal information is handled according to my Privacy & Cookies Policy.

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6. Punctuality & Lesson Length

• Please aim to be ready to start promptly at the arranged time.

• Lessons begin and end at the agreed times to allow for other students.

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7. Communication

• You can contact me by email at jannahuneke@gmail.com or by phone/text on 07973 107126.

• I respond to messages as soon as possible, usually within one working day.

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8. Updates

These terms may be updated occasionally to reflect changes in teaching arrangements or policies. The latest version will always appear on this page.